Refund Policy

If delivered goods are faulty, damaged, the wrong items, missing components or materially unlike their description, request review within 30 calendar days of delivery. You need to start the request in that window; the policy does not require a return shipment to reach us within those same 30 days.

Which requests are covered?

This voluntary remedy is for product or order problems. It does not cover a change of mind, an unwanted flavor or another personal preference, or a mistaken size or option selection. Applicable rights that cannot be waived still apply.

How to start a review

Write to kochfulton132885@gmail.com, identifying the order, the email used to check out and what went wrong. Photos or video help document affected goods. Retain packaging and associated parts while we assess the case.

Approval is required before a return is sent. We give you the applicable return destination and instructions after approval, including the arrangements relevant to that case. A correspondence address is not necessarily a return address. Do not assume a particular label, shipping subsidy or fee unless confirmed.

Resolution and payment timing

Any exchange or replacement depends on our review and the stock actually available. Once a refund is approved, processing and initiation back to the original payment method occur within 10 calendar days. Banks, issuers and payment services may then need their own additional time before the credit appears.